Customer Experience Platforms & Services
MPC Solutions designs and supports end‑to‑end customer experience platforms—from digital queue management and online booking to analytics, feedback, and expert consulting and support services.
Our Products
Queue Management
Design smart, digital queues that keep branches organized and wait times transparent. Customers can check in, track their place in line, and get served faster across all touchpoints.
Customer Journey Management
Map and orchestrate every step of the customer journey, from first contact to post-service follow-up. Gain end‑to‑end visibility so you can remove friction and deliver consistent experiences.
Online Appointment Booking
Let customers book, reschedule, and cancel appointments anytime, from any device. Reduce no‑shows with automated reminders and keep your locations running on schedule.
Visitor Counting and Analytics
Track real‑time footfall, dwell time, and traffic patterns across locations. Turn visitor data into actionable insights that improve staffing, layout, and overall performance.
Customer Feedback and Ratings Flow
Capture feedback at the right moments with simple, branded surveys and rating prompts. Close the loop faster by routing insights directly to your operational teams.
Complaints Handling
Centralize complaints across channels into a single workflow. Prioritize, assign, and resolve issues quickly while keeping customers informed at every step.
Social Listening and Review Management
Monitor social media and review sites in one place so you never miss a mention. Respond faster, protect your reputation, and turn public feedback into improvement actions.
Our Services
Consulting Services
Expert consulting focused on improving Customer Experience through strategic journey mapping and process optimization.
Configuration & Installation
Professional system configuration and seamless installation ensuring your technical infrastructure is ready for high performance.
System Support
Dedicated technical support services to troubleshoot issues and maintain the stability of your enterprise platforms.
Preventative Maintenance
Routine preventative maintenance to preemptively identify risks and ensure peak efficiency across your IT ecosystem.
Integration Services
Professional integration services designed to connect disparate systems into a unified, high-performing IT environment.
Get in Touch
Connect with MPC Solutions to design and support your customer experience platform — from digital queue management and online booking to journey analytics, feedback, complaints handling, and CX consulting and support.
Office
55 Hendriksz Road
Natures Valley
Somerset West
South Africa
Phone
+27 (0)21 851 4497
CUSTOMER EXPERIENCE PLATFORMS • QUEUE MANAGEMENT • CUSTOMER JOURNEY MANAGEMENT • ONLINE APPOINTMENT BOOKING • VISITOR ANALYTICS • CUSTOMER FEEDBACK & RATINGS • COMPLAINTS HANDLING • SOCIAL LISTENING & REVIEW MANAGEMENT